Services

Your staff get a direct route to technical help — phone, email, or a secure remote session where we take control of the machine and fix it while they watch.

Because we monitor your systems continuously, we usually already know your environment before the call: which machine, which patch level, what changed recently.

Included: unlimited remote support during business hours · onsite visits when remote won't do · new-hire setup and departing-employee offboarding · vendor liaison (we'll deal with your line-of-business software vendor so your staff don't have to).

Every managed device runs a lightweight agent reporting on disk space, memory and CPU, service and application failures, Windows Update status, antivirus health, backup job success or failure, and hardware warnings like failing drives.

Patching runs on a defined schedule — tested, staged, and applied outside your working hours — covering Windows and the third-party software that's most often exploited: browsers, Adobe Reader, Java and the rest.

Why it matters: the overwhelming majority of successful attacks on small businesses exploit vulnerabilities that already had a patch available. Consistent patching is unglamorous and it's the highest-value thing an MSP does.

Three questions most businesses can't answer: When did your backup last run successfully? Have you ever restored from it? How long would a full restore take?

We make sure you can answer all three.

Our approach: image-level backups so a failed server can be recovered whole, not rebuilt from scratch · local copies for fast restores plus offsite/cloud copies for site-level disasters · immutable or air-gapped copies so ransomware can't encrypt your backups along with your data · scheduled restore testing — we periodically restore real data and confirm it works · monitored backup jobs with failures alerting us, not sitting silently in a log.

We work with established backup platforms including Axcient, Veeam and CrashPlan, chosen to fit your environment and budget.

No single product secures a business. We build layers:

Endpoint — managed antivirus/EDR on every workstation and server, monitored centrally. Identity — multi-factor authentication on email and remote access. The single highest-value security control most small businesses are still missing. Network — properly configured business firewall, network segmentation, and locked-down remote access. No unnecessary services exposed to the internet. Email — spam and phishing filtering, plus SPF, DKIM and DMARC records so nobody can spoof your domain. People — practical staff guidance on phishing and password hygiene. Most breaches start with someone clicking something. Recovery — because prevention sometimes fails, tested backups are part of your security posture, not separate from it.

Migration from on-premises Exchange or another provider, with mail, calendars and contacts intact. Licence review so you're not paying for seats and features you don't use. Security hardening — MFA enforcement, conditional access, legacy protocol shutdown, audit logging. SharePoint and OneDrive structured so files are findable and permissions make sense. Entra ID identity management, and Intune device management where it fits.

Firewall deployment and management (SonicWall and comparable business-grade platforms), managed switching and VLAN segmentation, business Wi-Fi designed for coverage rather than guesswork, VPN and secure remote access, Windows Server design and deployment, Hyper-V virtualization and consolidation, plus structured cabling coordination for new builds and moves.